gb99bd Privacy Policy

📝 Information You Provide Directly

• 🪪 Identity DataFull name, date of birth, gender, nationality, and government-issued ID details provided during account registration or KYC verification.
• 📱 Contact DataMobile number, email address, and residential address (city, district, division) as provided during registration or account updates.
• 💳 Payment DataMobile wallet account numbers (bKash, Nagad, Rocket, Upay) and bank card details (masked; full card numbers are never stored on gb99bd servers).
• 💬 Communications DataMessages and correspondence submitted through our customer support channels, including chat transcripts and email exchanges.

📊 Information Collected Automatically

• Device & Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and mobile network operator.
• Usage Data: Pages visited, games played, betting history, session duration, click patterns, and feature interactions within the Platform.
• Location Data: Approximate geographic location inferred from your IP address. gb99bd does not collect precise GPS coordinates.
• Cookie & Tracking Data: Session identifiers, preference cookies, and analytics data collected via first-party cookies. See Section 7 for full cookie details.

⚙️ Platform Operation

To create and manage your account, verify your identity, process deposits and withdrawals, settle bets and game outcomes, and deliver customer support. Without this processing, we cannot provide the gb99bd service.

🔐 Security & Fraud Prevention

To detect, investigate, and prevent fraudulent transactions, money laundering, account takeover attempts, underage gambling, and other prohibited activities. This includes automated screening of transaction patterns and IP monitoring.

📜 Legal & Regulatory Compliance

To fulfil any obligations required by applicable law, including identity verification (KYC), anti-money laundering (AML) checks, and responding to lawful requests from authorities. gb99bd retains certain records for the periods required by law, even after account closure.

🎯 Personalisation & Communications

To send you account notifications, promotional offers (where you have opted in), responsible gaming reminders, and platform updates. You may opt out of marketing communications at any time by contacting support or adjusting your account notification preferences.

📈 Platform Improvement

To analyse aggregated usage data, identify technical issues, optimise game loading performance, and improve the overall experience for players across Bangladesh including those accessing from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

💼 Service Providers

We engage trusted third-party service providers to assist with payment processing (bKash, Nagad, Rocket, Upay, Visa, Mastercard networks), identity verification, fraud detection, cloud infrastructure, and customer support tooling. These providers are contractually bound to process your data solely on gb99bd's instructions and to maintain appropriate security standards.

🎮 Game Studio Partners

Casino and slot games on the Platform are supplied by third-party studios including Pragmatic Play, Evolution Gaming, PG Soft, NetEnt, Microgaming, Spribe, and Ezugi. These studios may receive limited technical session data (e.g., player session tokens) necessary to deliver game functionality. They do not receive your full identity or payment records.

⚖️ Legal Authorities

gb99bd may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, legal process, or in order to protect the rights, property, or safety of gb99bd, our players, or the public.

🔄 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of gb99bd's business assets, player data may be transferred to the successor entity. You will be notified of any such transfer and of any material changes to how your data is processed as a result.

🗄️ Active Accounts

While your account remains active, gb99bd retains all personal data associated with your profile, transaction history, gaming records, and support correspondence. This data is necessary for ongoing platform provision, dispute resolution, and responsible gaming monitoring.

🔒 Closed Accounts

Following account closure or self-exclusion, gb99bd retains core identity, financial transaction, and AML-related records for a minimum period as required by applicable financial crime prevention obligations. After this retention period expires, data is securely deleted or anonymised.

📧 Marketing Data

If you have opted in to receive marketing communications, your contact preferences are retained until you withdraw consent. Upon withdrawal, your details are removed from active marketing lists within a reasonable period, though core account records may be retained separately as described above.

👁️ Right of Access

You may request a copy of all personal data we hold about you, along with information about how it is used and with whom it has been shared.

✏️ Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. For account details, many fields can be updated directly within your account settings.

🗑️ Right to Erasure

You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, and where no overriding legal obligation requires its retention. Please note that certain financial and identity records must be retained by gb99bd for compliance purposes even after a deletion request.

🚫 Right to Restrict Processing

In certain circumstances, you may request that gb99bd restricts the processing of your personal data — for example, while a dispute about its accuracy is being resolved.

📤 Right to Data Portability

Where processing is based on your consent or a contract with you, and is carried out by automated means, you may request that your data be provided to you in a structured, machine-readable format.

📵 Right to Withdraw Consent

Where gb99bd processes your data on the basis of your consent (e.g., marketing emails), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

🍪 Types of Cookies We Use

• Essential Cookies: Required for core Platform functionality including authentication, session management, and security. These cannot be disabled without impairing Platform access.
• Preference Cookies: Store your settings such as language preference, display settings, and notification choices across sessions.
• Analytics Cookies: Collect anonymised, aggregated data about how players navigate the Platform, which pages are most visited, and where technical errors occur. This data is used solely for internal improvement purposes.

✉️ Contact Us About Privacy

For any questions, requests, or concerns relating to this Privacy Policy or the handling of your personal data, please reach out to the gb99bd Data Support Team. We are available 24/7 on Bangladesh Standard Time (UTC+6). Support email: [email protected]